Emergency Hotline

SVT Hotline for Urgent Cases
Our 24/7 Hotline

SVT GmbH provides a special service: a 24/7 hotline.

We set up the hotline so our customers can contact an SVT expert outside regular office hours if they have urgent technical problems with loading systems built by Wiese (in Schwerte), Connex (in Kamen) or SVT (in Schwelm).

If you have any questions, please do not hesitate to contact the Heads of the After Sales Business Unit:

Mr. Thilo Ranft
Phone: +49 2336 443242
Email: t.ranft@remove-this.svt-gmbh.com

and

Mr. Paul Raisig
Phone: +49 2336 443210
Email: p.raisig@remove-this.svt-gmbh.com

Zone 1 (Germany and Neighboring Countries):

Monday to Friday           5:00 pm to 7:00 am
Saturday and Sunday     24 hours

If you are located within 350 km of Schwelm and have a problem that cannot be resolved over the phone or cannot wait until the next business day, the on-call technician will drive to your location with the spare part you need, assuming it is in stock.

You can contact us at +49 172 2618250

Zone 2 (Rest of World):

The SVT employee provides telephone support, takes down key data about the loading arm and the problem and relays this information to the After Sales Service department. The department will then contact the customer the next business day in order to solve the problem as quickly as possible.

You can contact us at +49 172 2618335